How do I complete my exam?
After purchasing, return to the site and review your exam prep materials on our Free Prep Materials page. Once you have thoroughly prepared for your exam, begin your exam on the Start Test page of our site. You will need the Shopper ID from your receipt to complete your exam.
How long have you been in business?
We have been in business since 2005 and were the web’s first provider of online certification exams for BCLS, ACLS and PALS.
What are your office hours?
Customer service via phone at 717-342-5749 is available Monday-Thursday 9am-3pm EST. Email support is available at firstname.lastname@example.org Monday-Saturday 9am-7pm EST.
Will I receive an American Heart Association or ACS card by completing your online course?
No. Although we follow the exact same guidelines and course content, you may only receive an AHA or ACS card by physically attending an AHA or ACS course. Cards are issued by our company and state our name only.
Are you endorsed by the AHA or ACS?
The AHA and ACS do not have the authority to endorse other vendors. They are providers of courses and exams, not an accrediting body.
Will my employer accept this certificate?
We always recommend checking with your employer prior to purchase. We have provided online exams since 2005. In the rare event that an employer does not initially accept your certificate, our customer service team will be happy to contact them directly. We offer a course curriculum sheet for you to present to your employer. The course curriculum sheet shows we follow the exact same curriculum as other internationally accepted providers.
Are your certificates accepted internationally?
Yes, as we follow all international guidelines. Please confirm with your employer prior to purchase.
When will I receive my digital certificate?
You will receive notification of your results, including links to your certificates, within moments of submitting your exam. If you do not see the results in your inbox, please check your spam folder before contacting our office.
What is your refund policy?
All courses and products are non-refundable. It is the client’s responsibility to check with their employer or school prior to making their purchase to ensure that they accept online certification. Clients who file chargebacks with their credit card company after obtaining certification will have their accounts referred to a collection agency.
Can I take this course for my initial certification?
Will I receive a card in the mail?
If you purchased a copy to be mailed, you will receive it within 10 days of passing your exam.
Can I order a certificate with express shipping?
Yes, please see your shopping cart for shipping options.
Do I need an access key or log-in take my course?
No, once you have paid, simply return to your course page and click on the links for your materials.
Are you accredited?
Yes, we are accredited by American Medical Research Associates.
Do I need to have a current certificate to take the courses?
No, even if your certificate is expired, you may still take our courses.
Do I need a “skills test?”
No, we do not require skills testing for online certification courses. If your employer requires one, we offer free skills test forms.
When will my exam be graded?
Exams are computer graded 24 hours day, 7 days week.
If I do not pass, what will happen?
You have unlimited opportunities to retake the exam, at no additional cost.
Is my exam timed?
No, please take as much time as you need to complete your exam.
How long is my certification good for?
Certification period is for two years.