What are your office hours?
National Certification Services has virtual offices, providing online customer support nearly 24/7.
When will I receive my digital certificate?
You will receive notification of your results, including links to your certificates, within moments of submitting your exam. If you do not see the results in your inbox, please check your spam folder before contacting our office.
Can I take this course for my initial certification?
Will I receive a card in the mail?
Yes. We will mail a copy of your certificate to the address you provide during checkout. Please allow approximately ten days for delivery.
Can I order a certificate with express shipping?
Yes, please see your shopping cart for shipping options.
Do I need an access key or log-in take my course?
No, once you have paid, simply return to your course page and click on the links for your materials.
Will I get CEUs for taking this course?
We award 8 CEUs for completing ACLS or PALS, and 1 for BCLS.
Will I receive an American Heart Association card by completing your online course?
No. Although we follow the exact same guidelines and course content, you may only receive an AHA card by physically attending an AHA course. Currently the AHA does not offer any “online courses.” While the cognitive portions of their BCLS and ACLS courses can be completed only, they will always require an in-person skills check to a certificate.
Are you accredited?
Yes, we are accredited by American Medical Research Associates.
Do I need to have a current certificate to take the courses?
No, even if your certificate is expired, you may still take our courses.
Do I need a “skills test?”
No, we do not require skills testing for online certification courses.
How do I submit my answers?
You must submit answers using our Online Answer Form. You will be asked for a “shopper ID.” This information is on your receipt.
When will my exam be graded?
Exams are computer graded 24 hours day, 7 days week.
If I do not pass, what will happen?
You have unlimited opportunities to retake the exam, at no additional cost.
Is my exam timed?
No, please take as much time as you need to complete your exam.
How long is my certification good for?
Certification period is for two years.
How do I contact your office?
Email firstname.lastname@example.org of call 717-342-5749 during office hours.
What is your refund policy?
All courses and products are non-refundable. It is the consumer’s responsibility to check with their employer or school prior to making their purchase to ensure that they accept online certification.
Clients who file chargebacks with their credit card company after obtaining certification will have their accounts referred to a collection agency.